At Craftdwar, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help! Please review our Return and Exchange Policy below:
Return Policy
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Eligibility for Returns:
- Items can be returned within 30 days of receipt.
- To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.
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Non-Returnable Items:
- Certain items are non-returnable, including:
- Customized or personalized items
- Gift cards
- Sale or clearance items
- Certain items are non-returnable, including:
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Initiating a Return:
- To initiate a return, please contact our customer service team at craftdwar@gmail.com or call us at 9818362210 with your order number and reason for return.
- Once your return is approved, we will provide you with a return shipping label and instructions on how to proceed.
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Return Shipping:
- Customers are responsible for paying for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
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Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.
Exchange Policy
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Eligibility for Exchanges:
- If you would like to exchange an item for a different size, color, or product, please follow the same steps as initiating a return.
- Exchanges are subject to product availability.
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Shipping for Exchanges:
- Customers are responsible for the return shipping costs for exchanges. However, we will cover the shipping cost for the new item sent back to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will gladly provide a replacement or issue a full refund.
Contact Us
If you have any questions about our Return and Exchange Policy, please reach out to us at craftdwar@gmail.com or call us at 9818362210.
Thank you for shopping with Craftdwar! We appreciate your support for handmade, eco-friendly products.